This policy explains what Gridwick collects when you use this website or contact us about Gridwick Notes, PageForge PDF, ClipStack and our other Windows applications, why we collect it, who sees it and what rights you have — including the rights California residents hold under the CCPA/CPRA. Effective September 1, 2026.
The short version. We collect what you type into the contact form and the technical data any web server logs. We do not sell or share personal information for cross-context behavioral advertising, we do not run advertising trackers, and we do not use analytics on this site. The only third party that can receive data from this page is Google, and only if you switch on the map in the contact section.
1. Who is responsible
Gridwick Software LLC (“Gridwick”, “we”, “us”), a Texas limited liability company, 2028 E Ben White Blvd, Suite 240, Austin, TX 78741, United States · support@gridwickapps.com · (512) 549-0187. For privacy questions write to the e-mail above with “Privacy” in the subject line, or send a letter to the postal address.
2. What we collect and why
| Category | Examples | Source | Purpose |
|---|
| Identifiers | Name, e-mail address, phone number if you give it, IP address (last octet removed in our logs) | You, when you write to us; your browser | Answer your message, deliver license keys, prevent abuse |
| Commercial information | Which app or plan you ask about, license key you paste for support, order number | You | Support, refunds, license recovery |
| Internet activity | Pages of this site you requested, browser type, referring page | Your browser (server logs) | Security, capacity planning, debugging |
| Inferences | None. We do not build profiles. | — | — |
3. Contact form
When you send the form we store your name, e-mail address, the message and the fields you filled in, the time of submission, the page parameters (for example a campaign tag in the address bar) and a shortened IP address. The record is kept on our server in a folder that is not reachable from the web, and a copy is e-mailed to support@gridwickapps.com. We use it only to reply and to keep a record of what was agreed. A hidden anti-spam field and a timestamp check are used to block automated submissions; no CAPTCHA provider is involved.
4. Cookies and similar technologies
This site sets one strictly necessary cookie (gw_consent) to remember your cookie choices. Functional cookies from Google are set only if you enable the embedded map. We use no analytics, no advertising pixels and no social media plug-ins. Details, names and lifetimes are listed in the Cookie Policy.
5. Sharing
We share personal information only with service providers that host our website and e-mail (acting on our instructions under a written contract), with payment processors when you buy a license (they receive what is needed to complete the purchase; we never see your full card number), and with authorities when the law requires it. We do not sell personal information and have not done so in the preceding 12 months. We do not “share” personal information for cross-context behavioral advertising as defined by the CPRA.
6. How long we keep it
Form submissions: 24 months after the last exchange, then deleted. Server logs: 90 days. License and purchase records: as long as your license is valid plus the period required by US tax law (currently 7 years). Cookie consent record: 6 months, stored in your browser only.
7. Your rights
Wherever you live, you can ask us what we hold about you, ask for corrections, ask for deletion, and object to a use you disagree with. California residents additionally have the right to know the categories and specific pieces of personal information we collected, the right to delete, the right to correct, the right to opt out of sale or sharing (we do neither), the right to limit the use of sensitive personal information (we collect none), and the right not to be discriminated against for exercising these rights. Residents of Virginia, Colorado, Connecticut, Utah, Texas, Oregon and other states with comprehensive privacy laws have comparable rights. To exercise a right, e-mail support@gridwickapps.com or use the contact form; we answer within 45 days (extendable once by 45 days with notice). We verify requests by replying to the e-mail address on file. You may use an authorized agent; we will ask for written permission.
Do Not Sell or Share My Personal Information: we do not sell or share personal information. If that ever changes, this page will carry an opt-out link and we will honour the Global Privacy Control signal, which our cookie manager already reads.
8. Children
This site and our software are not directed to children under 13, and we do not knowingly collect personal information from them (COPPA). If you believe a child has sent us data, write to us and we will delete it.
9. Security
The site is served over HTTPS. Form records are stored outside the web root with restricted file permissions; access is limited to the people who answer support. No method is perfectly secure; if a breach affects you we will notify you as required by Texas law.
10. Our applications
Gridwick apps run locally on your Windows PC and do not phone home except to check for updates and to validate a paid license key (the request carries the key, the app version and the Windows build number, nothing else). Crash reports are sent only if you click “Send report”.
11. Changes
We will post changes here with a new effective date. For material changes we will also show a notice on the site for 30 days.
Effective September 1, 2026 · Gridwick Software LLC